Fast Shipping on all orders.
Fast Shipping on all orders.
At Running Wild Industries, we are committed to ensuring your complete satisfaction with our products. To make our refund policy even clearer and more customer-friendly, we have made the following updates:
Returns: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You can return items for various reasons, such as if you change your mind or if the item is not the right size. To be eligible for a return, please make sure the item is undamaged, unused, and in its original packaging. This helps us ensure that the item is in a resalable condition. Don't forget to include your receipt or proof of purchase with your return.
Initiating a Return: To start a return, please contact us at runningwildcorp@gmail.com. Alternatively, you can reach out to us via phone or live chat for assistance. We are here to help you with the return process and can provide you with a return shipping label, along with clear instructions on how and where to send your package. If you have any questions about the return process, please contact us first. It's important to reach out to us before sending the item back, as items sent back to us without first requesting a return may not be accepted.
Damages and Issues: Upon receiving your order, please inspect the items carefully. If you notice any defects or damages, or if you receive the wrong item, please let us know immediately. We kindly request that you report any defects or damages within 7 days of receiving your order. We'll evaluate the issue and do our best to make it right.
Exceptions / Non-Returnable Items: While most of our products are eligible for returns, there are certain items that cannot be returned due to safety or customization reasons. This includes perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). If you have any concerns about the eligibility of a specific item for return, please don't hesitate to contact us for clarification.
For non-returnable items, please note that customers may be responsible for return shipping costs.
Overall, our refund policy is designed to be clear, concise, and customer-friendly, meeting the standards of Google, Pinterest, and Facebook. We are committed to providing excellent customer service and resolving any issues promptly and professionally.
If you have any further questions or need assistance, please feel free to contact us at runningwildcorp@gmail.com, via phone, or through our live chat support.
Best regards,
Jorge Espinosa CEO, Running Wild Industries
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